petron99 Privacy Policy

1. Introduction

This Privacy Policy is published by petron99 ("we", "platform", or "petron99") and applies to all users who register an account, use the services, or visit the petron99 website. This Policy describes the types of information we collect, the purposes for collecting it, how we use it, and your rights as a user.

By registering or continuing to use the petron99 platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

2. Information We Collect

To provide safe and responsible online gambling services, petron99 collects various categories of information from our users. This collection occurs directly when you interact with our platform, or automatically through standard tracking technologies.

Account registration information:

• Full name as per identity card (MyKad or passport)
• Date of birth (for age verification 21+)
• Identity card number or passport number
• Active email address
• Mobile phone number
• Username and password (encrypted)

Financial and transaction information:

• E-wallet account details (Touch 'n Go, ShopeePay, DuitNow)
• Bank account information for FPX online banking transactions
• Crypto wallet addresses (for deposits and withdrawals using USDT, BTC, or ETH)
• Deposit and withdrawal history
• Records of bonuses and promotions used

Technical and behavioural information:

• IP address and general location information
• Device type, operating system, and web browser
• Game activity and betting logs
• Session data and website cookies

3. Purpose of Using Information

petron99 uses the information collected for the following purposes only, in line with the legitimate interests of platform operations and user protection:

• Identity verification (KYC): Ensuring every user is a real individual who meets the minimum age requirement of 21 years and is not on any gambling exclusion list.
• Payment processing: Facilitating minimum deposits of RM20 and minimum withdrawals of RM100 through designated payment methods securely and accurately.
• Account management: Providing access to your account, managing VIP levels, bonuses, and weekly cashback according to the tier you have reached.
• Customer support: Handling enquiries, complaints, and assistance requests through our 24/7 live chat and support email in Malay and English.
• Security and fraud prevention: Detecting suspicious activity, preventing unauthorised account use, and protecting the integrity of the platform.
• Legal compliance: Meeting reporting and audit requirements set by the international licensing bodies that regulate our operations.
• Service communications: Sending important notifications related to accounts, transactions, policy updates, and relevant promotions.

4. Sharing and Disclosure of Information

petron99 does not trade users' personal information to third parties. However, in certain limited circumstances, information may be shared with the following parties:

Payment service providers: Required transaction information is shared with legitimate payment processors to facilitate your deposits and withdrawals. These providers are bound by strict confidentiality agreements.

Game providers: The minimum information needed to allow you to play is shared with licensed game providers such as PG Soft, Pragmatic Play, JILI, and Spribe. This data is not used for marketing purposes by those third parties.

Legal requirements: petron99 will disclose information if required by a valid court order, regulatory body directive, or applicable legal requirement. In such situations, we will notify you if we are not prohibited from doing so.

5. Cookies and Tracking Technologies

The petron99 website uses cookies and similar tracking technologies to improve the user experience and ensure the security of your session. Cookies are small text files stored on your device when you visit our platform.

We use the following types of cookies:

• Session cookies: Allow you to remain logged in during an active gaming session. These cookies are automatically deleted when you close your browser.
• Functional cookies: Save your preferences such as display language and account settings so you do not need to set them again each time you log in.
• Analytics cookies: Help us understand how users interact with the platform so we can improve our services over time.
• Security cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the full functionality of our platform.

6. Data Storage and Retention Period

All personal data of petron99 users is stored on secure servers equipped with multi-layer physical and digital protection. We use high-level encryption for data both at rest and in transit between systems.

Active account information is kept for as long as your account remains active on our platform. Once an account is closed at the user's request, personal information will be deleted or anonymised within a reasonable period, unless there is a legal obligation to retain those records for a specified duration.

Financial transaction records are retained for the period stipulated by international licensing requirements for audit and compliance purposes. This includes deposit history, withdrawals, and bonus activity.

7. Security Measures

petron99 implements multiple layers of technical and procedural security to protect your personal information from unauthorised access, loss, modification, or unintended disclosure.

• SSL/TLS encryption protocols for all data communication between your device and our servers
• Two-factor authentication (2FA) available for additional account protection
• Continuous 24/7 system monitoring to detect anomalies or intrusion attempts
• Role-based access controls — only authorised staff may access user information
• Regular security audits by internal and external security teams
• Clear incident response procedures in the event of a data breach

Although we take these comprehensive measures, no system is entirely immune. You are also responsible for keeping your petron99 account password and login information secure.

8. Your Rights as a User

As a petron99 platform user, you have certain rights regarding your personal information. These rights can be exercised by contacting our support team via live chat or email.

We will endeavour to process all user rights requests within a reasonable period, subject to identity verification requirements that must be completed first for security purposes.

9. Amendments to This Privacy Policy

petron99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via email or in-platform notifications.

We encourage you to review this Privacy Policy periodically. The "Effective" date at the top of this page indicates when this Privacy Policy was last updated. Continued use of the petron99 platform after changes are published is considered your acceptance of the latest version of this policy.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact the petron99 customer support team through the following channels:

• Live Chat: Available 24/7 directly within the petron99 platform
• Email: [email protected]

Our support operates around the clock in Bahasa Melayu and English. We are committed to providing accurate and helpful responses to every enquiry related to your data privacy.